Vendor Performance Scorecard
Hope Built Advisory · all vendors · last 12 months
April 18, 2026
Generated by Tracy Almazan
Period: Apr 2025 – Apr 2026
Performance is measured across 9 active vendors handling 28 warranties on 5 active projects. Rankings combine response time (claim → first vendor reply), days-to-close, claim acceptance rate, and on-time walkthrough attendance. Use this report to support vendor selection on upcoming bond programs and prequalification decisions.
★ Top performer
Tecta America Roofing
2.1d avg response · 100% claim acceptance · 9.2d avg time to close. Best-in-class across roofing trade. Recommend for next bond program.
⚠ Needs attention
Aire-Serv HVAC
5.4d avg response (slowest in MEP). Consider sourcing alternate HVAC vendor for next project; Brock Plumbing's response is 3× faster on parallel scope.
Overall vendor ranking
Vendor & category
Response time
Time to close
Acceptance
Total claims
1
Tecta America
Roofing · 4 warranties · 3 projects
5
$0 · all under warranty
2
Brock Plumbing & Mechanical
MEP · 3 warranties · 2 projects
3
Barnhart Construction
General Contractor · 3 warranties · 2 projects
4
Westcott Construction Co.
General Contractor · 2 warranties · 2 projects
5
RobbinsFloor Systems
Flooring · 1 warranty · 1 project
1
$12,400 recovered (refinish)
6
Aire-Serv HVAC
MEP · 2 warranties · 2 projects
2
1 in progress · 1 closed
7
Cornerstone Glass & Glazing
Glazing · 2 warranties · 1 project
8
FieldTurf USA
Specialty · 1 warranty · 1 project
Recommendations for next bond program
- Tecta America — recommend for any roofing scope. Top response time, perfect acceptance, fastest workmanship resolution. Used on 3 of 5 projects without issue.
- Brock Plumbing & Mechanical — recommend for MEP scope on next bond. Faster response than Aire-Serv with comparable pricing. Consider replacing Aire-Serv on Riverside renewal.
- Aire-Serv HVAC — keep on existing projects through warranty period; do not include in new bid packages until response time improves. Currently 3× slower than Brock on parallel scope.
- Barnhart Construction — solid GC; 14d avg time-to-close is acceptable for general workmanship. Carries appropriate insurance limits ($2M/$5M).